# Claim or refund

<figure><img src="/files/te1XFnKjoe6UcnpXUuNw" alt=""><figcaption></figcaption></figure>

## **Refund mechanism**

For IDO on Startup Pad we apply the 24-hour refund mechanism as follows:

* The refund mechanism will apply to all participants in any tier and in any pool
* The refund mechanism will last 24 hours from TGE (the first claiming time)
* Refund decisions are up to users. Users are supposed to take responsibility for their actions.
* If participants choose to **REFUND,** it means you decide to claim back all your investment.
* If participants choose to **CLAIM,** the refund option will no longer be available.
* If participants do not request the refund during required duration, your status will change to **"Claimable"** (can claim but not yet claimed).
* The refund mechanism cost you zero fee, it is our way to protect community & investors.

## **How to claim token?**

If you decide to claim tokens, head over the pool you have joined and click on **"Claim Now"** button.

<figure><img src="/files/svUpylsTM9zrk9wqC3uZ" alt=""><figcaption></figcaption></figure>

Your wallet will ask you to confirm the transaction. Click on **"Confirm"** button and after a short wait, you will your purchased tokens in your wallet.

If you forget to claim your tokens, go to the **"My profile"** section and click on the "Claim" button. You can also see all the deals you have joined and missed claim.

<figure><img src="/files/Ufm3eVYw9ruBZqt2E4Kp" alt=""><figcaption></figcaption></figure>

## **How to refund?**

If you decide to refund, click on the **"Refund"** button. The “Refund Request” popup will appear, asking for your confirmation. To confirm your request, select the **“Confirm”** option.

You will be asked to sign on your wallet to confirm. After you sign, your refund request will be successfully submitted. After a short wait, you will see your investment back to wallet.


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