> For the complete documentation index, see [llms.txt](https://docs.onbpad.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.onbpad.com/join-startup-pad/claim-or-refund.md).

# Claim or refund

<figure><img src="https://2937559407-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7g5Q7tgwuzY3XYJxAWy3%2Fuploads%2FA6ZqFO9bfNnjjUkkaKB3%2Fd549b915bb34146a4d25.jpg?alt=media&amp;token=83764721-b2dd-4931-99dc-7e7e80c8745c" alt=""><figcaption></figcaption></figure>

## **Refund mechanism**

For IDO on Startup Pad we apply the 24-hour refund mechanism as follows:

* The refund mechanism will apply to all participants in any tier and in any pool
* The refund mechanism will last 24 hours from TGE (the first claiming time)
* Refund decisions are up to users. Users are supposed to take responsibility for their actions.
* If participants choose to **REFUND,** it means you decide to claim back all your investment.
* If participants choose to **CLAIM,** the refund option will no longer be available.
* If participants do not request the refund during required duration, your status will change to **"Claimable"** (can claim but not yet claimed).
* The refund mechanism cost you zero fee, it is our way to protect community & investors.

## **How to claim token?**

If you decide to claim tokens, head over the pool you have joined and click on **"Claim Now"** button.

<figure><img src="https://2937559407-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7g5Q7tgwuzY3XYJxAWy3%2Fuploads%2F2FYUR1ChPN8LoVnrv1CB%2Fimage.png?alt=media&amp;token=8ae58b80-17d3-4d23-869b-bc3c5a8ed9ee" alt=""><figcaption></figcaption></figure>

Your wallet will ask you to confirm the transaction. Click on **"Confirm"** button and after a short wait, you will your purchased tokens in your wallet.

If you forget to claim your tokens, go to the **"My profile"** section and click on the "Claim" button. You can also see all the deals you have joined and missed claim.

<figure><img src="https://2937559407-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7g5Q7tgwuzY3XYJxAWy3%2Fuploads%2FiQjE7eG60A3AZ6AD6ae9%2Fimage.png?alt=media&amp;token=a2c2774e-ac1d-4099-9989-ca2cdbbb02e4" alt=""><figcaption></figcaption></figure>

## **How to refund?**

If you decide to refund, click on the **"Refund"** button. The “Refund Request” popup will appear, asking for your confirmation. To confirm your request, select the **“Confirm”** option.

You will be asked to sign on your wallet to confirm. After you sign, your refund request will be successfully submitted. After a short wait, you will see your investment back to wallet.