Claim or refund
Last updated
Last updated
For IDO on Startup Pad we apply the 24-hour refund mechanism as follows:
The refund mechanism will apply to all participants in any tier and in any pool
The refund mechanism will last 24 hours from TGE (the first claiming time)
Refund decisions are up to users. Users are supposed to take responsibility for their actions.
If participants choose to REFUND, it means you decide to claim back all your investment.
If participants choose to CLAIM, the refund option will no longer be available.
If participants do not request the refund during required duration, your status will change to "Claimable" (can claim but not yet claimed).
The refund mechanism cost you zero fee, it is our way to protect community & investors.
If you decide to claim tokens, head over the pool you have joined and click on "Claim Now" button.
Your wallet will ask you to confirm the transaction. Click on "Confirm" button and after a short wait, you will your purchased tokens in your wallet.
If you forget to claim your tokens, go to the "My profile" section and click on the "Claim" button. You can also see all the deals you have joined and missed claim.
If you decide to refund, click on the "Refund" button. The “Refund Request” popup will appear, asking for your confirmation. To confirm your request, select the “Confirm” option.
You will be asked to sign on your wallet to confirm. After you sign, your refund request will be successfully submitted. After a short wait, you will see your investment back to wallet.
